The Goal Of This Event
The objective of this two-day summit is to bring together cross-industry leaders to discuss key trends and innovative approaches to the challenges and developments they are facing within their industries relating to Digital Customer Experience.
Why A Summit And Why Now?
The last decade has seen an explosion of innovative ideas and practices in Digital Customer Experience. At the forefront of these developments has been a greater push and appreciation for the power of Artificial Intelligence to create better consumer satisfaction and engagement, call centers have given way to bots, and consumer identities are being digitized and companies are using these to stay at the forefront of their customers’ needs and wants. However, throughout 2021-2022 we have seen that things are changing yet again: the future of Digital Customer Experience is now taking on a very human aspect. With attention spans decreasing and consumer demands increasing, Digital Customer Experience initiatives must find a way to combine pre-existing channels with the emergence of human creativity and experience.
It’s All About The EXPERIENCE!
- Cross-industry learning – find out how innovative new projects adopted by other sectors could add value to your business
- Save time and money – concentrated industry insights and knowledge across two intensive days
- Case studies – practical information on what works and what doesn’t, outlining the challenges and lessons learned for current and planned projects
- Networking and interactive – build new relationships and engage with other executives in our workshops, unconference sessions and networking lunches
- Collaborate – specialists and innovators generating brilliant ideas and innovative solutions
- Real-world information – get practical, evidence-based insights to help you stay ahead of the curve
Opportunities For Networking
Meet up to 500 like-minded cross-industry senior executives over two days of intensive talks, workshops, and learning whilst taking advantage of the chance to do some strategic networking. Be a part of the creative process by engaging in idea generation and problem-solving opportunities. You will have ample time to share your own knowledge with others, as well as gaining new insights from your peers during our networking sessions. All our attendees will leave our summit with unique viewpoints from others who have been through similar situations in an intimate round table setting